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Frequently asked questions
Payments
Payments
Payments
Payments
Payments
Payments
Payments
Payments
Buying
Buying
Buying
Buying
Delivery
Delivery
Delivery
Selling
Selling
Selling
Security
Security
Payment methods
MTN Mobile Money
Direct payment via your MTN number. A USSD prompt is sent to your phone.
Orange Money
Payment via your Orange Money account. Confirm with your PIN.
ALSBIZ Wallet
Your rechargeable internal wallet. Instant payment with no phone confirmation.
Payment security
Escrow Protection
Your money is held until delivery is confirmed. Full refund if not received.
Secure Data
ALSBIZ stores no payment data. Transactions are end-to-end encrypted.
Refund policy
Automatic refund
If your payment fails after debit, funds are returned within 24h.
Cancelled order
If you cancel before shipping, the refund is processed within 3-5 business days.
Non-conforming product
In case of dispute, contact our support within 7 days of delivery.
Refund method
Via the original payment method or credit to your ALSBIZ Wallet.
Need personalized help?
Our team responds within 24h